AI sets a priority on each complaint form response, opens a Zendesk ticket and emails the customer to confirm.
Uses
Claude
Fillout
Gmail
Zendesk
Complaints into Zendesk with an acknowledgement
FilloutWhen a Fillout form receives a new response. Save it as complaint.When a Fillout form receives a new response. Save it as complaint.
Judge the complaintRun an AI agent: Read this customer complaint and give it a ticket title and a priority. complaint.answer… and save it as assessment.Open the Zendesk ticketCreate ticket assessment.output.ticket_title. Save it as ticket.
Requester email: complaint.answers.Email
Requester name: complaint.answers["Full name"]complaint.answers["What went wrong?"]ZendeskTell the customer we received their complaintSend an email to complaint.answers.Email. Save it as acknowledgement.
Subject: We have received your complaintHi complaint.answers["Full name"],
Thank you for telling us what went wrong. We are sorry for the trouble. Your complaint has been passed to our support team and someone will be in touch with you.Gmail