Every weekday morning, sends your support lead a Slack message listing Help Scout conversations waiting over 24 hours for a reply.
Uses
Help Scout
Slack
Weekday list of Help Scout conversations waiting over a day
Run every weekday at 09:00.Run every weekday at 09:00.Conversations waiting over 24 hoursList conversations. Save it as waiting_conversations.Help Scout
Any conversations waiting?If waiting_conversations.count is greater than 0Yes
Message the support leadSend direct message. Save it as lead_messaged.*Help Scout conversations waiting more than 24 hours for our reply: waiting_conversations.count*
waiting_conversations.list_textSlackNo
No steps