Rates each feedback response positive, neutral or negative, files negative ones in Jira and Slack, and logs them all.

RGRicky Grannis-Vu · 1 workflow · Updated Nov 13, 2026

UsesClaudeGoogle FormsGoogle SheetsJiraSlack

Triage customer feedback from Google Forms

Google FormsGoogle FormsWhen someone answers the form. Save it as response.When someone answers the form. Save it as response.
ValuesFeedback sheetSet feedback_url to blank.
AI AgentHow does the customer feel?Run an AI agent: response.answers.Feedback and save it as sentiment.
Decisions & LoopsIf sentiment.output.sentiment is negativeIf sentiment.output.sentiment is negative
Yes
JiraCreate the CX ticketCreate the issue 'Negative feedback: sentiment.output.summary' in (not set). Save it as ticket.response.answers.FeedbackJira
SlackAlert the teamSend message to channel. Save it as alert.Negative customer feedback: sentiment.output.summary (ticket.issue.key)Slack
No
No steps
Google SheetsLog the feedbackAdd a row to 'Feedback' in feedback_url. Save it as logged.Google Sheets