Opens a Zendesk ticket for each contact form message and emails the sender an acknowledgement.
Uses
Gmail
Zendesk
Turn website contact form messages into support tickets
WebhookWhen a webhook is received. Save it as message.When a webhook is received. Save it as message.Open a support ticketCreate ticket 'Website enquiry from message.body.name'. Save it as ticket.
Requester email: message.body.email
Requester name: message.body.namemessage.body.messageZendeskAcknowledge the senderSend an email to message.body.email. Save it as replied.
Subject: We got your messageHi message.body.name,
Thanks for getting in touch. Your request is ticket #ticket.ticket_id and someone will reply to you soon.
The teamGmail