Every Friday, an AI groups the week's new Zendesk tickets by topic and emails the summary to your support lead.
Uses
Claude
Gmail
Zendesk
Friday summary of this week's support tickets
Run every Friday at 16:00.Run every Friday at 16:00.
Support lead's emailSet supportLead to blank.Find this week's ticketsSearch for 'type:ticket created>7days'. Save it as tickets.Zendesk
If tickets.count is greater than 0If tickets.count is greater than 0Yes
One line per ticketWrite each item in tickets.results as @item.subject | @item.status | @item.priority, one per line and save it as ticket_lines.
Summarise the weekRun an AI agent: Group these support tickets by topic, say how many are in each group and call out anythin… and save it as summary.
Turn the summary into an emailTurn summary.output.summary into HTML Save it as summary_email.Email the summarySend an email to supportLead. Save it as emailed.
Subject: This week's support ticketssummary_email.htmlGmailNo
No steps