Reads each new Zendesk ticket, tags it urgent, billing or general, and alerts your team in Slack when it is urgent.

RPRyan Peng · 1 workflow · Updated Nov 13, 2026

UsesClaudeSlackZendesk

Sort new Zendesk tickets and flag urgent ones

ZendeskZendeskWhen a ticket is created. Save it as ticket.When a ticket is created. Save it as ticket.
AI AgentWhich kind of ticket is thisRun an AI agent: Sort this support ticket. Subject: ticket.subject ticket.description and save it as triage.
ZendeskTag the ticket with its categoryAdd tags to ticket ticket. Save it as tagged.Zendesk
Decisions & LoopsIf triage.output.category is urgentIf triage.output.category is urgent
Yes
ZendeskSet the ticket to urgentUpdate ticket ticket. Save it as raised.Zendesk
SlackAlert the team in SlackSend message to channel. Save it as alerted.Urgent ticket from ticket.requester_name: ticket.subject ticket.urlSlack
No
No steps