Emails a customer once when their subscription payment fails, and alerts finance in Slack if it fails a third time.
Uses
Gmail
Slack
Stripe
Chase failed subscription payments
StripeWhen an invoice payment fails. Save it as failed_invoice.When an invoice payment fails. Save it as failed_invoice.
If failed_invoice.attempt_count is 1If failed_invoice.attempt_count is 1Yes
Ask the customer to update their cardSend an email to failed_invoice.customer_email. Save it as reminded.
Subject: We couldn't process your paymentHi failed_invoice.customer_name,
We tried to collect failed_invoice.amount_due_display for your subscription but your card was declined. You can update your payment details and pay here:
failed_invoice.hosted_invoice_url
Thank you!GmailNo
No steps
If failed_invoice.attempt_count is greater than or equal to 3If failed_invoice.attempt_count is greater than or equal to 3Yes
Tell financeSend message to channel. Save it as escalated.:warning: failed_invoice.customer_name (failed_invoice.customer_email) has failed to pay failed_invoice.amount_due_display three times. Invoice: failed_invoice.hosted_invoice_urlSlackNo
No steps